Orders may be placed online through our official E-commerce platform www.getbig.in or can be picked up from our regional offices and authorized shopping outlets (stores).
Direct pickup orders can be placed at any of our authorized GetBig outlets. Payment options for pickup include Credit/Debit Cards, Net Banking, and digital wallets.
Please refer to our website www.getbig.in for the most up-to-date operational information.
Home Delivery orders are processed exclusively through our website www.getbig.in.
We provide a seamless and secure checkout experience. Available payment modes for online orders include:
Delivery fees are calculated based on location and weight. Current rates are available during the checkout process on our website. All shipments are dispatched in perfect condition from our facility.
Important Verification: By signing “received” on the delivery note, the recipient acknowledges that the order was received in satisfactory condition. Please do not sign if you notice visible external damage or shortages.
Hidden damages or discrepancies discovered after delivery must be reported to GetBig Support within twenty-four (24) hours of receipt.
Failure to notify us within this timeframe constitutes deemed acceptance of the product. Typical orders are shipped the very next business day. Orders placed on Saturday are shipped on the following Monday. Average delivery time ranges between 5-7 working days.
Any disputes arising between the customer and GetBig Mercantile Private Ltd regarding this policy shall be referred to a sole arbitrator appointed by the company, adjudicated under the Arbitration Conciliation Act, 1996.
Jurisdiction: All legal proceedings shall fall exclusively within the jurisdiction of the Calicut Courts. Arbitration sessions will be held in the District Courts of Calicut.